Volunteers, a Key Part of Homeland Hospice

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Claudia Brown volunteerHospice care in America was founded by volunteers and remains a core part of the strength, support, services and comfort that hospice continues to provide to patients and their loved ones. Indeed, Medicare regulations require that hospices have trained volunteers for the services they deliver to individuals and families.

At Homeland Hospice, our trained, dedicated and caring volunteers help support individuals and their families in their homes. Assistance may include aid with light housework, preparing small meals, running errands or otherwise providing respite to family caregivers and comfort and companionship to patients.

Other Homeland Hospice volunteers provide key office administrative support, allowing our professional staff to spend more time focused on serving individuals and families rather than on paperwork.

They are trained to watch for signs and symptoms of life-limiting illnesses and help patients cope with loss, grief and bereavement – as well as the simple act of really listening.

Homeland Hospice just would not be the same without our dedicated, trained and committed volunteers.

 We’d like you to meet a couple of them now to learn why they volunteer at Homeland Hospice and how this experience enriches their lives, as well as the lives of the individuals and families they serve.

Working behind the scenes so Homeland Hospice staff can remain on the front lines

Claudia Diane Brown has a knack for organization and she has a love of serving her fellow man. The Capital Blue Cross retiree combines these assets as an administrative volunteer in the Homeland Hospice office.

Claudia came to Homeland after hearing about its work from her substitute church pastor, the Rev. Anne Myers, who also happens to be Homeland Hospice’s spiritual counselor.

“She spoke to our Sunday school about hospice and the need for volunteers,” Claudia recounts. “I ended up getting three more people to come and volunteer with me. From the very beginning, from the very first day, all the Homeland Hospice people were so compassionate, so friendly and so willing to let you know you are appreciated.”

Claudia, who has volunteered for more than a year, assists with administrative work, mailings, filing, preparing patient notebooks and other paperwork. She compiles the blank patient booklets, adding all the necessary forms, pamphlets and papers so the intake folders are ready when the nursing staff needs them.

This year, Claudia plans to help with Homeland Hospice’s membership mailings, its donor outreach and fundraising.

“It is just a very nice atmosphere, and it makes you want to help out,” said the 67-year-old. “I joyously go every week. It is just so gratifying to be doing something and making a difference and being appreciated.”

There’s also a personal side to her dedication to hospice.

“My mother had hospice. She had it in her home,” Claudia says. “I just always felt I wanted to give back. Whatever I can do to lighten the load of those who serve the patients, so they have more time with the patients, is what I want to do. Whatever they need, I am happy to help them with.”

Being there for a family in need is its own reward

Keith Rockey often wonders how it is, that although he is the volunteer helping an individual and his loved ones, he feels like the one being rewarded.

This is the gift of being a Homeland Hospice volunteer. Keith ventures into the homes of patients to provide comfort, companionship, respite – pretty much anything the family might need.

The 73-year-old says he learns something profound about the gift we call life from every patient and family he helps.

“The families are so thankful for what I do,” Keith says. “But I get so much from them. I am so blessed to receive it.”

Keith usually volunteers a couple of days a week, spending at least three or four hours at a time with a patient. During that time he does light housework, runs errands and simply offers companionship.

After each visit, he finds his spirit is lifted a little higher.

“When I leave their home, I am more fulfilled than they can ever imagine,” Keith says. “I am filled with grace. I learn a lot from the patients and the families. I learned a lot about love. All I can say is it is so fulfilling to me. I receive more from them than they receive from me. It’s redemption, I guess you could say.”

The demand for hospice volunteers will only increase

The hospice movement will continue to grow to meet the increasing needs for this vital, dignified, life-affirming service on the strength and support of volunteers.

“Hospice will only grow,” predicts Keith, who has been volunteering for 13 years, two of them with Homeland Hospice.

“I think hospice will only get bigger and need more volunteers,” he adds. “The future for hospice in this country is unbounded. We are all going to face the end of life. And hospice is the way to do it.”

But far from being dominated by death, the hospice philosophy and the hospice volunteer spirit are about validating and enriching the life that is left.

“Don’t fear it,” Keith urges prospective hospice volunteers. “And don’t sell short that you can’t do it. We are fearful of things we don’t know much about. And we fear death, and we don’t want to be around people who are dying. I was the same way. But you don’t know, you really don’t know.”

Because life abounds in hospice.

Says Keith: “Of all the years I have volunteered, I have not heard one complaint or one person who was ‘down’ because they are dying. A lot of them reminisce about their life, and they are glad to do it in a happy way. It’s very graceful.”

Equally graceful are our dedicated Homeland Hospice volunteers who give so freely of their time and talents to strengthen and reaffirm the spirit of the hospice movement.

In the process, they lighten the load and brighten the spirit of individuals and their families who are facing life’s ultimate transition.

Music offers Healing and Comfort

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Homeland Hospice offers patients music for healing and comfort

Music Heals - Cass Jendzurski with a harp
Human beings don’t simply enjoy music. Our minds and bodies need and thrive on it. Sound and vibration stimulate every region of the brain. Music can heal and comfort. It can even free the soul.

Homeland Hospice certified healthcare musician Cass Jendzurski has experienced the power of sound, music and vibration in her work with hospice patients and their families, as she sings and plays her  harp, autoharp and voice.

“It is more than just singing a song,” Jendzurski says of her therapeutic music services, which are part of the offerings of Homeland Hospice. “It has enhanced what we do as a hospice. Whether people are in pain, lonely or depressed, I have learned how to apply music to help people in certain situations.”

So what is therapeutic music?

“It is the use of sound and vibration to create a healing environment,” Jendzurski explains. “It combines the principles of the science of sound with the intuition of a musician who has been trained to hear, see, feel and sense what is musically best for an individual.”

Helping with pain

Jendzurski says the results she sees with patients demonstrate the beauty and power of therapeutic music.

“People intrinsically know that music is good for us. It has been used to uplift the spirit and heal the body. It helps us with pain. It’s good for our mind. Music allows people to go to a place where they can shed that pain.’’

The treatment has a scientific foundation.

“Studies can see the effect of music on the brain,” says Jendzurski, relating some of the knowledge gained in becoming a certified healthcare musician. “The brain becomes alive, activated. Music lights up our brain. We are engaged in the processing of music. This releases hormones and chemicals, positively affecting the other organs.”

Jendzurski favors a quote from the philosopher Plato: “Music is a moral law. It gives soul to the universe, wings to the mind, flight to the imagination, a charm to sadness, gaiety and life to everything. It is the essence of order and lends to all that is good and just and beautiful.”

Naming that tune for healing

Homeland Hospice patients and their families can request therapeutic music at any time during their hospice journey. Jendzurski enjoys meeting people and learning about the music they love. She can play virtually any style and is open to requests.

“I’ve never worked with anyone who didn’t benefit from the music therapy,’’ Jendzurski says. “I’m able to see most of my patients for at least a few months. By the time they reach the final stage of life, I know the music they love and the music they have responded to.”

For Jendzurski, who once played for large gatherings in professional settings, there is no better audience than a patient who is uplifted by her singing and harp playing.

“I looked at the talent I was given and thought, ‘Maybe there will be more joy if I am singing to one person who is in need,’ ” says Jendzurski. Separate from her hospice work, she launched an all-volunteer music ministry, Songs for the Journey, in Lancaster.

“I love what I do,” she says. “I find joy in knowing it’s where I am meant to be in life.”

Music to ease a patient’s final days

Perhaps the most mysterious of all the wonders of therapeutic music is the beautiful release that can occur at what Jendzurski calls the moment of transition. She remains on-call around the clock to each of her therapeutic music patients at Homeland Hospice. When the end is near, Jendzurski and her music will be there, if requested.

“In those times, the music takes on a formless quality,” she says.

“With music for transition, you really take out rhythm,” Jendzurski explains. “Someone trying to leave this life, they really pull away from rhythm. So the music takes on a totally different feel.”

Family members notice this, too.

“Time and time again, I have had people say that the music was just so freeing,” Jendzurski recounts. “It is always the same word. ‘Freeing.’ It was freeing for them, the family. It is freeing for me. It imparts the same feeling to the loved one who is dying. It is OK to let go. It is OK to leave. You have to give them permission to go.”

For Jendzurski, who has provided music for hospice patients for more than 14 years, every musical session is a transformative experience for everyone involved.

“You are trained what music to use, but so much of what I do is intuition,” she says. “It is sensing what is going to help this person musically. When you see that change happen for that patient, what joy, what joy! I can’t put into words what that is like.”

But she can set it to music.

Homeland Hospice ‘Extras’

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Homeland DogTime is precious. And life is to be lived. None of this changes when time grows short. In fact, the richness of remaining days should be as full as possible.

Homeland Hospice believes this to be true. It’s why our array of services and added therapies go well beyond the basics of symptom, pain management, in-home care and assistance as well as spiritual and social services support.

Why not a manicure and a pedicure, or even a haircut? Or how about in-home therapeutic music featuring a strumming harp?

Need to relax and rejuvenate? There’s nothing more restoring and reaffirming than professional massage therapy.

Homeland Hospice has two therapists that provide massages to our patients. And once you’ve had a professional therapist working the knots and kinks out of your shoulders and relaxing your muscles, you can’t wait to reschedule.

Perhaps art is your thing. Painting a picture can activate memories and fire the imagination, especially among Alzheimer patients. Homeland offers all of these extra services – art, music and massage therapy and special patient pampering – all at no added cost.

Then there are those special volunteers – proud pet owners with therapy dogs who just love visiting new friends and being stroked and pet. Almost by magic, soon both patient and canine are feeling better – more relaxed, peaceful and loving. After all, pets offer everyone unconditional love.

Finally, Homeland offers respite services for caregivers needing a break, be it for an afternoon or up to five continuous days. These more flexible respite services go beyond the Medicare basics, providing either in-home support or transferring the patient to a temporary “home” for as many as five days.

At Homeland, plenty of extra services but never a bill

Homeland Hospice provides patients and their families with all of these extras but you will never receive a bill for any of them. Homeland covers everything with the Medicare daily rate or generous donations.

Woman Playing Harp“We feel we can improve the quality of life of someone, and these services help us do this,” says Homeland Hospice Director Sue Minarik, RN.

“Everybody loves the massage therapists”, says Patti Vogl, assistant director of social services at Homeland. “They cannot come frequently enough for our patients. And who doesn’t like getting their nails done? It’s just one of those little things that make you feel better.”

Sometimes, it’s more than just feeling better.

Benefits of extra services go beyond comfort; It’s better care

Massages can help reduce swelling and relieve pain. And Homeland Hospice staff tells of watching a laboring patient suddenly breathe easier amid the gentle strumming of the harp player. On occasion, the harp music can even help an agitated and declining patient make the peaceful transition to death.

Art therapy has assisted the younger children of a dying parent work through their anger. And art can provide a bridge for Alzheimer patients who have lost their words, connecting them to past memories and images and unlocking new messages to loved ones and family.

These added services might seem like extras. But at Homeland Hospice, they are part of a holistic approach that enhances and enriches the lives of the patient and their families.

In closing, Sue Minarik shares, “Families say ‘we wish we would have known about hospice sooner’. Because hospice is not about dying. It is about making your life worth living in whatever time you have left.”